Privacy Policy

Privacy Policy

Introduction

Welcome to https://tile-and-grout-cleaning-services.storysurge.net (hereafter referred to as “Tile and Grout Cleaning Services,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy details our practices regarding the collection, handling, and disclosure of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://tile-and-grout-cleaning-services.storysurge.net.
  2. All associated mobile and desktop applications.
  3. Online services and products offered through our platform.
  4. Interactions between users and our team via email, phone, or text messages.

Please note that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we handle your data in the following scenarios:

  1. As an Authorized User: If you use our applications and services, we process your data to facilitate your account creation, login, and overall user experience.
  2. Website Visitors: When you visit our websites, we may collect certain information about your device and browsing behavior to improve our site’s performance and user experience.
  3. Communications: We may reach out to you via email, phone, or SMS for various purposes, including newsletters, promotional offers, order updates, customer support, and feedback requests.

Personal Data Collection

We collect several types of personal information from users:

  1. Account Information: Details required to set up and maintain your user account, such as name, email address, and password.
  2. Payment Information: Data needed for processing payments, including credit/debit card numbers, expiration dates, and billing addresses.
  3. Financial Information: Your financial records may be stored securely for accounting and tax purposes.
  4. Purchase Information: Details of products or services you have purchased from us, including order date, items bought, and quantity.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses and device IDs, to enhance user experience.
  6. Location Data: If you choose to share it, we may collect information about your location for personalized service offerings.
  7. Feedback: Comments, reviews, or ratings you provide to help us improve our products and services.
  8. Social Media Information: Data from social media platforms when you interact with our content or share it on social media.
  9. Product Information: Details about the products you view, search for, or purchase on our site.

We obtain this data through direct user input, interactions with our systems, and automated tracking technologies. Additionally, we may receive personal data from third parties who assist us in providing services, always respecting their privacy policies.

Cookies

Cookies are small text files stored on your browser to enhance your browsing experience. We use cookies for several purposes:

  1. Strictly Necessary: These ensure the basic functions of our website and applications, like login sessions and shopping carts.
  2. Preference: Cookies store user preferences and settings to remember your choices.
  3. Analytics: We use analytics cookies to gather insights about how users interact with our platform, helping us improve its performance and usability.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their device.

Retention and Deletion

We retain personal data for as long as necessary for the purpose it was collected or as required by law. Once the retention period expires or when the purpose is fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

Tile and Grout Cleaning Services implements robust security procedures to safeguard your personal information:

  1. Encryption: We use encryption technologies to secure data during transmission and storage.
  2. Access Controls: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.
  3. Regular Audits: Our systems undergo periodic security audits to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately using the details provided below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: You can request access to the personal information we hold about you.
  2. Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  3. Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your data.
  4. Restriction: You have the right to limit the processing of your personal information in specific situations.
  5. Portability: We can provide your data in a structured, commonly used format upon request.
  6. Objection: You can object to the processing of your data for certain purposes.
  7. Non-Discrimination: Your rights cannot be discriminated against because you have exercised them.
  8. Appeals and Complaints: If you believe your privacy rights have been violated, you can file an appeal or complaint with our privacy team or relevant authorities.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website, and we encourage users to review it periodically for changes.

Contact Information

For inquiries, unsubscribe requests, data-related questions, or feedback, please contact us:

  • Email: contact@tile-and-grout-cleaning-services.storysurge.net
  • Postal Address: [Provide the physical address if applicable]